Pricing
Start your Customer Intelligence journey today.
Customer intelligence for teams who want clarity, speed, and impact. Choose the plan that fits your organisation — upgrade anytime.
Simple, transparent pricing
Starter
For small teams beginning their customer‑centric transformation journey.
Includes 5 users
- ✔ Intelligence Hub (core)
- ✔ Customer Hub (limited personas)
- ✔ Projects Hub (core tools)
- ✔ Kanban board
- ✔ Sprint planning
- ✖ API connectors
- ✖ Decarbonisation dashboard
Professional
For growing teams who need deeper intelligence and delivery tools.
Includes 10 users
- ✔ Full Intelligence Hub
- ✔ Brand & Reputation Engine
- ✔ Customer Hub (unlimited personas)
- ✔ AI Persona Interviews
- ✔ Journey & Process Mapping
- ✔ RAID logs
- ✖ API connectors
- ✖ Decarbonisation dashboard
Enterprise
For organisations needing governance, security, and scale.
Includes 20 users
- ✔ Everything in Professional
- ✔ Advanced governance
- ✔ Audit log & state reversion
- ✔ Unlimited users
- ✔ Multi‑entity support
- ✔ 1 API connector
- ✖ Decarbonisation dashboard
Enterprise+
For large organisations with advanced compliance and integration needs.
Unlimited users
- ✔ Everything in Enterprise
- ✔ Decarbonisation Dashboard
- ✔ Unlimited API integrations
- ✔ Custom security controls
- ✔ Dedicated success manager
- ✔ Priority support
Consultant
For consultants managing multiple client workspaces.
- ✔ Multiple client instances
- ✔ Intelligence Hub for each client
- ✔ 5 personas per client instance
- ✔ 5 projects per client instance
- ✔ Exportable insight packs
- ✔ Optional white‑labelling
Features comparison
Feature Comparison
Starter
- ✔ Intelligence Hub (core)
- ✔ Customer Hub (limited personas)
- ✔ Projects Hub (core tools)
- ✔ Kanban board
- ✔ Sprint planning
- ✖ Brand & Reputation Engine
- ✖ AI Persona Interviews
- ✖ API connectors
- ✖ Decarbonisation dashboard
Professional
- ✔ Full Intelligence Hub
- ✔ Brand & Reputation Engine
- ✔ Customer Hub (unlimited personas)
- ✔ AI Persona Interviews
- ✔ Journey & Process Mapping
- ✔ RAID logs
- ✖ API connectors
- ✖ Decarbonisation dashboard
Enterprise
- ✔ Everything in Professional
- ✔ Advanced governance
- ✔ Audit log & state reversion
- ✔ Multi‑entity support
- ✔ Decarbonisation Dashboard
- ✔ Limited API integrations
Enterprise+
- ✔ Everything in Enterprise
- ✔ Decarbonisation Dashboard
- ✔ Unlimited API integrations
- ✔ Custom security controls
- ✔ Dedicated success manager
- ✔ Priority support
Consultant
- ✔ Multiple client instances
- ✔ Intelligence Hub for each client
- ✔ Personas per client instance
- ✔ Projects per client instance
- ✔ Exportable insight packs
- ✔ Optional white‑labelling
AI Credits Explained
Orchestra CI uses AI throughout the platform to help you generate personas, analyse journeys, surface insights, and create project plans. To keep things fair and predictable, each plan includes a monthly allowance of AI Credits.
How it works
You only use credits when the AI creates or analyses something for you — for example, generating a persona or producing a set of insights. Everything else in the platform is unlimited and free to use.
AI Credit Packs
If your team needs extra AI capacity, you can top up at any time. Credit packs activate instantly and roll over for 90 days.
5,000 Credits
£49
Best for small teams
10,000 Credits
£89
Ideal for growing teams
25,000 Credits
£199
For high‑usage teams
50,000 Credits
£349
Best value