Pricing

Start your Customer Intelligence journey today.

Customer intelligence for teams who want clarity, speed, and impact. Choose the plan that fits your organisation — upgrade anytime.

Simple, transparent pricing

Core

Our entry level tier for those wanting to use our core creation features.

Includes 2 users

$199/month
  • ✔ 150 AI Credits
  • ✔ CX Strategy Hub (Vision & Mission)
  • ✔ Customer Hub (3 personas)
  • ✔ Customer Hub (3 Journey Maps)
  • ✔ Intelligence Hub (Basic Trust Pilot & Google Reviews)
  • ✔ Email and Online Support
Get Started

Team

For small teams beginning their customer‑centric transformation journey.

Includes 5 users

$249/month
  • ✔ 500 AI Credits
  • ✔ Intelligence Hub (core)
  • ✔ Customer Hub (limited personas)
  • ✔ Projects Hub (core tools)
  • ✔ Kanban board
  • ✔ Sprint planning
  • ✖ API connectors
  • ✖ Decarbonisation dashboard
  • ✔ Priority Email and Online Support
  • ✔ Standard Onboarding call
Get Started

Professional

MOST POPULAR

For growing teams who need deeper intelligence and delivery tools.

Includes 10 users

$499/month
  • ✔ 1000 AI Credits
  • ✔ Full Intelligence Hub
  • ✔ Brand & Reputation Engine
  • ✔ Customer Hub (unlimited personas)
  • ✔ AI Persona Interviews
  • ✔ Journey & Process Mapping
  • ✔ RAID logs
  • ✔ Integrations (Paid)
  • ✔ Decarbonisation dashboard
  • ✔ Priority Support
  • ✔ Enhanced Onboarding
  • ✔ Customer Success Manager
Start Professional

Enterprise

For organisations needing governance, security, and scale.

Includes 20 users

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  • ✔ 5000 AI Credits
  • ✔ Everything in Professional
  • ✔ Advanced governance
  • ✔ Audit log & state reversion
  • ✔ Unlimited users
  • ✔ Multi‑entity support
  • ✔ Custom Integration
  • ✖ Decarbonisation dashboard
  • ✖ Single-Sign-on
  • ✖ Dedicated Customer Success Manager
Start Enterprise

Consultancies/Agency's

For consultants managing multiple client workspaces.

Includes 3 Instances

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  • ✔ White Label options
  • ✔ Multiple client instances
  • ✔ Intelligence Hub for each client
  • ✔ 5 personas per client instance
  • ✔ 5 projects per client instance
  • ✔ Exportable insight packs
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AI Credits Explained

Orchestra CI uses AI throughout the platform to help you generate personas, analyse journeys, surface insights, and create project plans. To keep things fair and predictable, each plan includes a monthly allowance of AI Credits.

How it works

You only use credits when the AI creates or analyses something for you — for example, generating a persona or producing a set of insights. Everything else in the platform is unlimited and free to use.

AI Credit Packs

If your team needs extra AI capacity, you can top up at any time. Credit packs activate instantly and roll over for 90 days.

500 Credits

$49

Best for small teams

1000 Credits

$89

Ideal for growing teams

5000 Credits

$399

Best value